Refund policy

At linfia-uk.com, your satisfaction is our top priority. If your order doesn't meet your expectations, we're here to help. Please read our policy below before requesting a return or refund.

Returns

For hygiene reasons, skincare products cannot be returned or exchanged once they have been opened or used.

However, we are happy to accept returns of unopened, unused, and sealed products within 60 days of delivery.

To be eligible for a refund:

• The product must be in its original packaging and show no signs of use.

• The item must not be damaged, unless the damage occurred during transit.

• Returns must be requested within 60 calendar days of receiving your order.

• For health and hygiene reasons, opened or used products cannot be returned or exchanged under any circumstances.

⚠️ Important: Please do not send your return to the sender's address. Contact us first to receive the correct return instructions. Unauthorised returns may not be processed or refunded.

How to return an item

Please email us at info@linfia-uk.com, including:

• Your order number

• The reason for the return

• Clear photos of the product and packaging (if required)

Our customer support team will respond within 2 working days with the return instructions and the appropriate warehouse address.